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Half dead controller - only responds to ping




I was able to quickly source a Visual 3 controller (as replacement for my failing Visual 2 HW6.1 controller), but I think I got a DOA...

Fully installed the Visual 3 software, and when trying to connect to the Visual 3 controller I'm unable to.


Firmware loader with the Visual 3 software does not seem to detect the controller.

IHC Visual 3 sees a USB device that is responding to ping, but does not detect the controller...

I also see the controller via, but also there it just responds to ping but is not detected...


The controller is added under windows devices as Visual 3, so something seems to 'half' work, but unable to otherwisse connect / upgrade...


Any idea/help...?  I'm afraid this is a DOA and will need to ship back and get my money refunded...

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